FAQ

Yes, we are continuing to work and ship orders from Ukraine.

For customers in the continental United States, canes marked with a “US Warehouse” badge are usually delivered within 5–7 days after placing an order.

All other orders are shipped from Ukraine via registered airmail with UkrPoshta, the official Ukrainian postal service. Within the United States, packages are delivered by USPS and usually arrive within 3–5 weeks after placing an order. Please note that delivery may require a signature upon receipt.

All customers receive tracking numbers.

We also ship worldwide. Approximate delivery times:

• Canada: 3–6 weeks via Canada Post.
• United Kingdom: 3–5 weeks via Royal Mail.
• Europe: 3–5 weeks via local postal services.
• Other countries: 3–6 weeks via local postal services.

Our canes are hand-carved from top-quality solid oak wood, finished with eco-friendly hypoallergenic Danish oil, and waxed with natural carnauba wax. The pommels are hand-cast in high-quality metal, either brass or melchior of your choice.

At this moment, our canes can be stained in nine colors: walnut, caramel, natural, cherry, black, white, indigo, khaki, and emerald.

Put on the shoes you usually wear and ask someone to measure the distance from the floor to your wrist while your arms hang relaxed at your sides. The number of inches between your wrist and the floor is the proper cane length. This is the most accurate method.

You can also use the chart below, but this method is less accurate and should be used only if you cannot measure directly.

Disclaimer: This information does not replace a medical professional’s recommendation.

First, measure and mark the proper cane length. Remove the rubber tip; you can warm it with a hairdryer to make removal easier. Then cut the end of the shaft with a saw and place the rubber tip back on the shaft.

Please contact us on Facebook or through our Contact Page.

The best way to care for wooden parts of the cane is to use a semi-solid wax polish for wooden furniture. To clean metal parts, you can use a multi-purpose metal polish. Be careful not to let metal polish touch the wood.

Our canes are strengthened with a metal spindle, so a wooden cane can support up to 400 lbs when the main load is applied along the shaft axis. For maximum weight distribution, hold the cane with your index finger pointing down along the shaft.

We can also make an even stronger cane for over 400 lbs, but in that case we need to use a stainless steel tube instead of the decorative collar ring below the handle. If you need a strengthened cane, please contact us before placing an order.